Lattice Grid Buy a licence

demo D225

A support desk

Tickets by week, the busiest agent per queue, the commonest tags, and SLA breaches, from one filtered source

bucket · limitPer · unnest · where

Building…
Loading a live grid…

The configuration

<link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/@toclocoinc/lattice-grid@1.28.0/lattice-grid.min.css">
<style>
  #desk > div { height: 320px; }
  #week, #perQueue { margin-top: 16px; }
</style>
<div id="app"></div>

<script type="module">
  import * as Vue from 'https://esm.sh/vue@3';
  import { createGrid } from 'https://cdn.jsdelivr.net/npm/@toclocoinc/lattice-grid@1.28.0/lattice-grid.esm.min.js';
  import createLatticeGrid from 'https://cdn.jsdelivr.net/npm/@toclocoinc/lattice-grid@1.28.0/modules/vue.esm.min.js';

  const LatticeGrid = createLatticeGrid({ vue: Vue, createGrid });

  Vue.createApp({
    components: { LatticeGrid },
    data() {
      return {
        desk: {
          rowKey: 'id',
          toolPanel: { side: 'left', panels: ['filters', 'columns'] },
          columns: [
            { field: 'queue', title: 'Queue', filter: { type: 'set' } },
            { field: 'agent', title: 'Agent', filter: { type: 'set' } },
            { field: 'opened', title: 'Opened', type: 'dateString' },
            { field: 'hours', title: 'Time to resolve', type: 'hours' },
          ],
          rows,  // each ticket carries a tags: [{ tag, area }] array
        },
        // The derived shapes read the desk's live instance, so they wait for mounted().
        week: null,
        perQueue: null,
      };
    },
    mounted() {
      const desk = this.$refs.desk.grid();

      // bucket rounds each date down to its ISO Monday and groups on that: a series.
      this.week = {
        autoHeight: true,
        source: { mode: 'derived', from: desk, follow: 'filtered', refresh: 'live',
          groupBy: 'opened', bucket: { of: 'opened', by: 'week' },
          select: { tickets: { fn: 'count' }, median: { of: 'hours', fn: 'median' }, worst: { of: 'hours', fn: 'p95' } },
          sort: [{ col: 'opened', dir: 'asc' }] },
        columns: [{ field: 'opened', title: 'Week' }, { field: 'tickets', title: 'Tickets', type: 'number' },
          { field: 'median', title: 'Median', type: 'hours' }, { field: 'worst', title: 'p95', type: 'hours' }],
      };

      // limit with limitPer: the busiest agent in EACH queue, not the busiest three
      // overall. A global limit of one would return a single agent.
      this.perQueue = {
        autoHeight: true,
        source: { mode: 'derived', from: desk, follow: 'filtered', refresh: 'live', groupBy: ['queue', 'agent'],
          select: { tickets: { fn: 'count' } }, sort: [{ col: 'tickets', dir: 'desc' }], limit: 1, limitPer: 'queue' },
        columns: [{ field: 'queue', title: 'Queue' }, { field: 'agent', title: 'Agent' }, { field: 'tickets', title: 'Tickets', type: 'number' }],
      };
    },
    template: `
      <div>
        <div id="desk"><lattice-grid ref="desk" v-bind="desk" /></div>
        <div id="week"><lattice-grid v-if="week" v-bind="week" /></div>
        <div id="perQueue"><lattice-grid v-if="perQueue" v-bind="perQueue" /></div>
      </div>
    `,
  }).mount('#app');
</script>